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Tell us what you are trying to work out

The most useful enquiries describe a situation rather than request a service. If you are not sure which of these applies, choose a general enquiry and describe the problem — working out which service fits is part of the job.

No automated sequence follows. A person reads this.

Options

What each route means

Choosing accurately gets your enquiry to the right person first time. Choosing wrongly costs nothing.

Request an audit

You want an independent assessment of what is limiting search performance, and a prioritised view of what to do about it. Tell us the website and roughly what you are trying to achieve commercially.

Discuss managed SEO and GEO

You need ongoing capacity rather than a document — strategy, implementation and reporting as a continuing engagement. Worth mentioning what exists internally already, since that changes the shape of the work considerably.

Request competitor intelligence

You want to understand why specific competitors are ahead and what closing the gap would actually involve. Naming them in the message saves a round trip.

Discuss technical SEO

Something structural is wrong, or a migration is coming and you would rather not find out afterwards. Mention the platform and any planned changes.

Request an authorised infrastructure review

This requires a separate signed authorisation before any scope can be agreed. The reply will set out exactly what is needed rather than starting work on the strength of an enquiry.

General enquiry

Something else, including questions about method, about a report you have received, or about whether we are the right people for a piece of work. We are content to say when we are not.

What happens next

How an enquiry is actually handled

Your enquiry is read by a consultant, not routed into a queue. If your website was included, it is looked at before anyone replies — usually alongside a snapshot, which takes a minute and means the first response can be about your situation rather than about our services.

The reply will either propose a conversation, ask the one or two questions needed to know whether one is worthwhile, or tell you that this is not work we should be doing. That last outcome happens, and it is not a soft rejection: recommending a smaller piece of work, or none at all, is considerably better for everyone than selling an audit to somebody whose problem is that they have no content.

Where a call follows, it is a working conversation rather than a pitch. Expect questions about what the business sells, which parts of it are most profitable, where enquiries currently come from and what has already been tried. Those answers determine whether an assessment would optimise for revenue or merely for traffic.

Two things worth stating before you write

First, we do not guarantee rankings, traffic figures or placement inside any AI system, and we will not be persuaded to. Anyone who does is either misunderstanding how these systems work or relying on you to. What we can commit to is a defensible assessment of what is limiting performance and an honest view of what changing it would involve.

Second, everything IXSEO does from a public form is passive. If your enquiry concerns active testing of infrastructure, that is a different engagement with a different process, and the reply will set out what authorisation is required rather than treating an email as permission.

Before you get in touch

How quickly will I hear back?
Enquiries are read during UK business hours and answered by a person rather than a sequence. We are not going to publish a guaranteed response time we might not meet on a busy week, but nothing sits unanswered — and if an enquiry needs a considered reply rather than a quick one, we would rather take the extra day.
Do I need to have run an analysis first?
No. It is useful context and it costs you a minute, but it is not a prerequisite and we do not treat it as a qualifying step. Plenty of worthwhile conversations start from a specific problem rather than from a score.
Will I be put on a mailing list?
No. The details you provide are used to reply to your enquiry and are handled as set out in the privacy policy. There is no newsletter to be subscribed to and no automated follow-up sequence.
Can you work with our existing agency?
Frequently, and it is often the most productive arrangement. An independent assessment gives an in-house team or an incumbent agency evidence to work from, and a good agency generally welcomes that. We are equally willing to say when an incumbent is doing sound work and the constraint lies elsewhere.
What if our budget is small?
Say so early. It is a better use of everyone's time than discovering it after two calls. Some work does not make commercial sense below a certain scale, and where that is the case we will tell you plainly and point you at the free tools and the snapshot rather than proposing something that will not deliver.
Can you scan our infrastructure?
Not on the basis of an enquiry form. Active technical assessment requires a separate signed authorisation naming the legal entity, the authorising individual, the exact domains and addresses in scope, the excluded systems, the testing window, the rate limits and the stop conditions. That process exists for good reason and we do not shorten it.

You might want these first

None of them require contacting anybody.

FreeFree website snapshotA minute, no email required, and a genuine assessment of the main constraints.CommercialPricingWhat each engagement covers and what determines its cost, before you ask.DeliverableSample ReportA complete demonstration report, so you know what you would be buying.